Blog

News, opinions and updates from the Virtuoso team.

Feb
27

How to implement the right solution for your business

So, you’ve decided that moving your on-premises content to the cloud is the right solution for your business. But what comes next?

Whether you’re hoping to go all in on Office 365 or go hybrid, you want to make sure your business makes the most informed decisions and doesn’t rush the migration process. A stress-free Office 365 implementation is a significant project and takes careful planning, prudent decision-making and time.

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Feb
06

10 Free Microsoft Apps and Tools to Boost Productivity

As our lives get busier, we’re all looking for ways to boost our productivity. The good news is that there are an abundance of apps and tools out there to help you increase your productivity. From to-do list apps to note-taking tools, browser extensions to image storage, Microsoft has got it covered and sometimes you just need a point in the right direction to discover these handy time-savers at your fingertips.

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Jan
23

Office 365 vs. Google Apps: Why More Businesses Are Choosing Office 365

Small-to-medium sized enterprises (SMEs) and entrepreneurs are accustomed to having to do more with less. Budgets are tighter and available resources are limited at best. Thankfully there is scalable new technology available to help today’s SMEs remain competitive against businesses with deeper pockets and a more robust technology infrastructure. 

Microsoft Office 365 - a cloud-based office productivity suite – is one product being leveraged by SMEs today to reduce costs, streamline operations, and bolster collaborative efforts among employees. 

Many SMEs are fearful of the cloud, but the term itself is basically industry jargon for off-site file hosting. Nowhere near as ominous as it sounds or is made out to be. 

Microsoft Office 365 brings the familiar Office desktop suite into the cloud creating web-based versions of widely used Microsoft software like Word, Excel, Outlook and Powerpoint. Everything from documents, spreadsheets, slideshows, emails, websites, conferencing tools, and storage space reside off-premises in the cloud rather than on an employee’s hard drive or an on-site server. This allows for anytime/anywhere remote access, easier filing sharing, and more collaborative approaches to editing. 

In this blog, we will discuss eight benefits of moving Office documents into the cloud and address the most common concerns that SME owners or Chief Information Officers (CIOs) have about migrating to Office 365. The goal of this blog is to help SMEs better understand the basic fundamentals of Microsoft Office 365 so they can make a more informed decision as to whether or not this solution best accommodates their current needs and circumstances. 

Office 365 - History

Prior to Office 365’s introduction, many businesses were migrating to the cloud-based Google Apps for Business. Microsoft was starting to be perceived as the old stalwart when it came to business email and communications software. Meanwhile, Google was garnering a reputation as the young upstart in the industry.  Since Google was fully utilising the cloud, small businesses and organisations were turning to Google Apps for Business to eliminate the need for an on-site server and to facilitate communications and sharing among an increasingly dispersed workforce in the BYOD (Bring-Your-Own-Device) era. 

This meant that many businesses were bypassing the expensive licenses of the Office desktop suite for the more mobile and affordable Google Apps for Business. “Send us a Word attachment” suddenly became “Put that in a Google Doc and share it with us on the Google Drive.” 

Rather than lose a share of their marketplace to a competitor, Microsoft opted to introduce a cloud-based suite of their own targeting enterprise customers, small businesses, non-profits and the education market, all of whom were being priced out of the desktop Office 2013 suite. 

After several missteps, Office 365 was introduced. Here are the four key components that make up Office 365’s cloud-based services. 

The Distinction between Office 365 & Google Apps

You’ll note different names, yet very similar capabilities, during a quick side-by-side comparison of Microsoft Office 365 and Google Apps for Business. This is because Google basically developed their software to be cloud-based replicas of the already established enterprise-grade Microsoft Office products. The following table is a breakdown of each comparable function between Office 365 and Google Apps. 

Despite the old adage of “Imitation is the sincerest form of flattery,” Microsoft versions have been around for quite some time and are much more refined than Google’s offerings. 

For instance, while many appreciate the simplicity of Gmail for personal use, a much larger percentage of workers are likely to be more familiar with Outlook for business email. 

Anyone who has ever used Google Docs has likely experienced formatting nuisances and understands that the software’s format and layout options aren’t always WYSIWYG (What You See is What You Get). 

Eight simple reasons SMEs are choosing Office 365

 

1.  Ensured Privacy and Better Security 

Whenever cloud migration is suggested, security is one of the first subjects to come up, as many SMEs fear their data is less secure in the cloud. However, only a very small number of security breaches have been linked to data stored in the cloud. In fact, the cloud offers SMEs a level of consistently updated security that many otherwise can’t afford. Here are a few ways Office 365 keeps your business information private and secure: 

  • Not only does the data reside in a well-secured state-of-the-art data centre, but data encryption and frequently updated antivirus and spam protection also offer greater protection.
  • Microsoft’s privacy policy states your data WILL NOT be scanned and given or sold to third parties. In contrast, Google’s Privacy Policy states that any data they collect CAN BE used for advertising purposes. Make no mistake about it; Google’s cash cow is Google Ads. Google crawls your data in search of specific keywords to trigger ads from paid advertisers. Its important to read all fine print as many businesses, particularly those that must adhere to industry regulations, may run into a compliance conflict with Google Apps. Office 365 protects against data crawling and adheres to its privacy standards at no additional cost beyond its base price.
    • Microsoft provides detailed documentation on their privacy policy and security measures.
  • Microsoft has long been regarded as one of the most cooperative cloud-service providers when it comes to signing a liability agreement committing to HIPAA compliance. 

 

2.  Work from Anywhere at Anytime 

Although Google has enhanced its capabilities offline, there are still limitations to its offline app. Meanwhile, Office 365 allows users to access documents, spreadsheets, Outlook, etc. from virtually any device with a Wi-Fi connection and a web browser. Here are a few reasons Office 365 is strengthening productivity. 

  • In addition to the web-browser based Office suite, most Office 365 plans include desktop installations of Microsoft’s software for up to 5 PCS/Macs per user. Otherwise, anyone who needs to create, review or edit documents without a Wi-Fi connection can still get work finished using software installed on his or her laptop or Macbook.
  • Office 365 offers a consistent experience across online and offline platforms regardless of the device used. 

 

3.  Ease of Use Both Online and Offline 

Office 365 users can get started immediately with a minimal learning curve because Microsoft’s products are widely recognized and have been used in workplaces and homes for decades. The same tailored experience is applied across all platforms – mobile, online and desktop applications. 

Anyone that has already used Microsoft Outlook and desktop Office has an instant familiarity with the products that should help them smoothly transition to the cloud. 

4.  Effective Integrated Solutions 

Familiarity goes a long way and more people are proficient at using the Microsoft software than its competitors. The cloud enhances the Microsoft Office Desktop suite experience because it facilitates greater collaboration. Office 365 allows SMEs to: 

  • See real-time presence and calendar availability 
  • Initiate a web conference within Office applications or Outlook, Sharepoint or Skype for Business. 

Google on the other hand relies on third parties for features like video conferencing and many of its core services. 

5.  A Uniform Look Regardless of Device 

Have you ever opened a Word document in Google Apps only to see disheveled formatting or a missing table of contents, headers, footers, watermarks, page numbers and tables? 

It’s pretty common. Office 365 preserves formatting whether documents are edited using a desktop version of Microsoft Office or a mobile device in the cloud. 

This gives you the confidence of knowing that the documents you’re sending to customers, clients, or prospects look just the way you intended. 

6.  Flexible Solution 

Office 365 offers a hybrid environment allowing you to easily do business both in and outside of the cloud. If certain parts of your business operations aren’t necessarily “cloud-ready”, they can stay out of it. Users of Google Apps can’t experience this kind of hybrid deployment. 

Additionally, Google also has very limited management and administrative capabilities in comparison to Office 365. With Office 365, you will know exactly who has access to your data and control their conditions and privileges. 

7.  Financially Backed Service-Level Agreement 

The most successful SMEs are confident that their business critical operations are optimally running at all times. Not only does Microsoft provide a Service Health Dashboard that lets you see the current status of their online service, but they are also one of the few cloud-service providers to offer a financially backed service level agreement (SLA) any time their service availability drops below 99.9 percent. 

Meanwhile, Google offers a less transparent approach to system availability. They only begin to count downtime when at least 5 percent of their users are affected. This doesn’t work very well for any business relying on meaningful performance metrics to assess productivity. 

8.  No Surprises 

SMEs get exactly what they pay for with Microsoft - ready-to-go features that are fully supported with predictable pricing and no hidden fees or gotchas. Office 365 is also flexible enough that it allows SMEs to change or remove services based on their needs. Office 365’s technology roadmap means no surprise updates. Advance notice accompanies any significant update. 

Office 365 offers a tried-and-true business standard in a new technology environment. Although it may seem to be priced slightly higher than Google Apps, the enhanced security, superior MS Office software, and better flexibility actually make it a more cost-efficient solution for SMEs. Since Office 365 allows for a hybrid deployment of both cloud and on-premise servicers, Office 365 also allows SMEs to gradually move to the cloud with less anxiety. 

For even more support transitioning to an Office 365 environment, an expert managed services provider that has successfully deployed SharePoint, Exchange and Skype for Business both on-premises and in the cloud can help minimise the administrative burden of Office 365; helping you achieve a greater ROI on your Microsoft investment. 

Find out how we can help you implement the right solution for your business

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Jan
09

6 Hidden Tricks inside Windows 10 pt. 2

This week we've got 6 more very cool features of Windows 10 that most people don't know about. We compiled this list to help you get a little bit more out of your Windows 10 experience. If you haven't already seen our original article on 6 Hidden Tricks within Windows 10 be sure to also check those out after getting your teeth into the gems below. 

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Dec
19

6 hidden tricks inside Windows 10

One of the best things about Windows 10 is that each individual feature is the result of a team of dedicated engineers who create the best, and often customisable, experience possible. So, with such a complex, nuanced, and vast piece of software, it makes sense that there are lot's of little tricks and UI flourishes most people don't even know about.

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Dec
07

Modernising the legal workplace

Anyone working within or for the legal sector know that legal professionals today are under a lot of pressure to be more responsive, more efficient and more cost-effective. This is all set against a backdrop of rising security threats and more technology options than ever before.

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Nov
21

The Advantages of Outsourcing (Part 2)

Five more reasons to outsource

In this week’s blog we’re bringing you the second part in our series on ‘The Advantages of Outsourcing’. Today we’re looking at five more important benefits that outsourcing can bring your business. Let's get straight to it!

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Nov
07

The Advantages of Outsourcing (Part 1)

It’s no secret that contracting with an outside party to take care of certain tasks instead of hiring new employees is becoming more widespread in the modern business paradigm. Today we’re talking about outsourcing. The reason more and more businesses are getting on this bandwagon is that and it can help your business grow and save money when it's done right. This blog is the first in a series of articles to highlight the many advantages of building outsourced resources into your business model.

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Nov
01

Microsoft 365 vs Office 365 – which is better for small law firms?

Here at Virtuoso we spend a lot of time talking about Microsoft 365 and Office 365. In fact they make up the foundation of many of the services we provide to our customers.  

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Oct
23

5 tips for Microsoft Teams you need to know

Here at Virtuoso we’ve been singing the praises of Microsoft Teams for some time now. We're users of Teams ourselves and firmly believe that it has the potential to transform the way teams within any organisation work. It's beauty lies in bringing together different elements of team-working (such as workspace, chat and note-taking) and integrating them seamlessly within the Office 365 platform. So if you're already using Teams and want some handy tips, or need a few more reasons to get Teams for your business now, then read on! 

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Oct
16

Ten Golden Rules for Digital Transformation in SMEs

It’s good news that more and more larger businesses across the UK are embracing Digital Transformation, however small and medium-sized enterprises (SMEs) could often do more to face up to the challenge of digital transformation. As well as new technologies, they also have to address key aspects involving people, data and processes. This week’s blog provides a handy rapid-fire list of what we believe are the top ten golden rules SMEs need to follow in their business strategies to adapt to the changing digital landscape.

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Oct
01

Outsourcing: Public Cloud vs Managed Hosting

If you have plants in the reception of your firm and they are watered by another company (or individual) that’s outsourcing - albeit at the simple end of the scale! At the other end of that scale one of the first big outsourcing deals was some 15 years ago in 2003. Business commentators were taken by surprise when Procter & Gamble outsourced all world-wide IT functions to Hewlett-Packard in a deal worth $3 Billion. Their reasoning was that specialists would be able to do a better job than they could. And time proved them correct as the initial $3B deal soon reached $5B.

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Sep
26

129,000 businesses adopt Teams in just six months – here’s why

We’ve been singing Microsoft Team’s praises since the app was released. In our opinion, its user-friendly interface and innovative features make it the must-have tool for businesses of all sizes. It’s no surprise therefore that this week Microsoft released the news that Microsoft Teams is the now used by 329,000 businesses, up from 200,000 in March making it the fastest growing Microsoft app in history.

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Sep
18

The Hidden Value of Outsourcing

We often hear the concept that you need a set number of people to support a task and employing that number of people is cheaper than buying a service. However, this mindset overlooks the significant value added from the outsourcer itself. Our blog this week demonstrates that to get a true comparison you also have to consider the value they bring from their processes, tools and practices. 

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Sep
12

Law firms and stethoscopes

You may have seen that we recently posted a short piece about our approach to Managed IT for the legal sector - one of the key points discussed was our focus on Microsoft and Citrix technologies. In this week’s blog I want to look into this area in a little more detail. 

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Aug
30

The Cloud... time to market

Our blog this week takes a look at a common misconception among some SMEs - that their business are so unique that they need specialist software and/or specialist support for it to be effective. However, we here at Virtuoso have learnt through experience that this is often not the case and the following account is a prime example of where the cloud might just be the easiest way to hit your IT infrastructure objectives.   

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Aug
15

Supply Chain Risk - What You Need To Know - Part 2

A few weeks ago we wrote in one of our blogs, cyber-security-lessons-for-law-firms  “….for law firms the safety and security of their own and clients’ data is not only a legal and compliance requirement, it is also essential to their….survival.”   

Why are law firms such an attractive target for hackers? 

This is a question worth considering because the reasons behind the hacking of law firms can serve to better illustrate the security needs peculiar to law firms.

Take the example of New York law firms Cravath Swaine & Moore and Weil Gotshal & Manges.  According to reports in the Wall Street Journal and Fortune during 2016 both these prestigious firms were hacked in an insider-trading scheme that involved planned mergers.  The motive was clear, financial gain. And what better way to get information about future corporate mergers than to target firms active in the M&A market.  Both firms it should be said denied that there was evidence of anyone benefiting from the hack although they did not deny that there had been a hack.

In 2012 Bloomberg reported that Wiley Rein, one of the largest law firms in Washington, DC was hacked - reputedly by Byzantine Candor, linked to the Chinese People’s Liberation Army.  Of course accusations of cyber attacks by nation states are easy to make but harder to prove.  At around the same time twenty other companies including nine law firms were hacked by the same or linked groups.  The motive was apparently industrial espionage and the reason these specific law firms were targeted is instructive to consider. 

All the law firms hacked were engaged in activities relating to China: pursuing trade claims on behalf of US firms against Chinese exporters or acting on behalf of oil & gas companies drilling or bidding for drilling rights in seas near or claimed by China.  In the case of Wiley Rain the firm was acting on behalf of SolarWorld which at that time was also hacked by the same group (Byzantine Candor).  Why?

SolarWorld was scaling up for mass production of Passivated Emitter Rear Contact (PERC) solar cells, one of the first manufacturers in the world to do. At the same time they were fighting a trade case against the importation of solar cells from China citing unfair competition. Engineering and other IP was stolen and coincidentally a Chinese solar cell manufacturer brought a PERC solar array to the market 18 months before they were expected to do so.

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Aug
10

What is Microsoft Bookings all about?

Like many small businesses, your business probably relies on scheduling appointments with clients in order to keep track of things. You’re also probably aware that this can take up a lot of time and is open to human error. Sending emails back and forth, endless phone conversations and reminders can take a lot of time out of the already busy day for the average SME.

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Jul
27

Supply Chain Risk - what you need to know

Wake up call

It may surprise you that up to 80% of IT security breaches may originate in the supply chain. Some of the most high-profile hacks were at Target, Home Depot, Sony, Sears and JP Morgan Chase. The scale of the hacks are staggering. The Home Depot hack involved the compromisation of 65 million customer accounts and JP Morgan Chase had an impact on 7 million businesses. Perhaps the most interesting was Target, not only did the hackers gain access to the personal information of some 70 million customers but the manner in which they did so is illuminating. They breeched security by stealing network credentials from Fazio Mechanical Services, a provider of heating, ventilation and air conditioning (HVAC). How did they steal them? By stealing credentials from a supplier to Fazio. So at two removes Target was compromised through its supply chain. The other noteworthy point was that this was a HVAC supplier, what could have been stolen if it was a firm of external auditors doing work in Target, or a management consultancy – a corporation the size of Target surely had a few management consultants working on something at any one time. Or even more lethal, the law firm(s) used by Target.

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Jul
18

Dial-Tone Options in Microsoft Teams

Game-changer 

A few weeks ago we discussed the game-changing Microsoft Teams and it’s many benefits for the modern workplace. This week we’re looking at the recent announcement from Microsoft that Direct Routing will be made available for all Office 365 customers.

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