Blog

News, opinions and updates from the Virtuoso team.

Sep
18

The Hidden Value of Outsourcing

We often hear the concept that you need a set number of people to support a task and employing that number of people is cheaper than buying a service. However, this mindset overlooks the significant value added from the outsourcer itself. Our blog this week demonstrates that to get a true comparison you also have to consider the value they bring from their processes, tools and practices. 

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Sep
12

Law firms and stethoscopes

You may have seen that we recently posted a short piece about our approach to Managed IT for the legal sector - one of the key points discussed was our focus on Microsoft and Citrix technologies. In this week’s blog I want to look into this area in a little more detail. 

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Sep
06

6 hidden tricks inside Windows 10

One of the best things about Windows 10 is that each individual feature is the result of a team of dedicated engineers who create the best, and often customisable, experience possible. So, with such a complex, nuanced, and vast piece of software, it makes sense that there are lot's of little tricks and UI flourishes most people don't even know about.

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Aug
30

The Cloud... time to market

Our blog this week takes a look at a common misconception among some SMEs - that their business are so unique that they need specialist software and/or specialist support for it to be effective. However, we here at Virtuoso have learnt through experience that this is often not the case and the following account is a prime example of where the cloud might just be the easiest way to hit your IT infrastructure objectives.   

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Aug
15

Supply Chain Risk - What You Need To Know - Part 2

A few weeks ago we wrote in one of our blogs, cyber-security-lessons-for-law-firms  “….for law firms the safety and security of their own and clients’ data is not only a legal and compliance requirement, it is also essential to their….survival.”   

Why are law firms such an attractive target for hackers? 

This is a question worth considering because the reasons behind the hacking of law firms can serve to better illustrate the security needs peculiar to law firms.

Take the example of New York law firms Cravath Swaine & Moore and Weil Gotshal & Manges.  According to reports in the Wall Street Journal and Fortune during 2016 both these prestigious firms were hacked in an insider-trading scheme that involved planned mergers.  The motive was clear, financial gain. And what better way to get information about future corporate mergers than to target firms active in the M&A market.  Both firms it should be said denied that there was evidence of anyone benefiting from the hack although they did not deny that there had been a hack.

In 2012 Bloomberg reported that Wiley Rein, one of the largest law firms in Washington, DC was hacked - reputedly by Byzantine Candor, linked to the Chinese People’s Liberation Army.  Of course accusations of cyber attacks by nation states are easy to make but harder to prove.  At around the same time twenty other companies including nine law firms were hacked by the same or linked groups.  The motive was apparently industrial espionage and the reason these specific law firms were targeted is instructive to consider. 

All the law firms hacked were engaged in activities relating to China: pursuing trade claims on behalf of US firms against Chinese exporters or acting on behalf of oil & gas companies drilling or bidding for drilling rights in seas near or claimed by China.  In the case of Wiley Rain the firm was acting on behalf of SolarWorld which at that time was also hacked by the same group (Byzantine Candor).  Why?

SolarWorld was scaling up for mass production of Passivated Emitter Rear Contact (PERC) solar cells, one of the first manufacturers in the world to do. At the same time they were fighting a trade case against the importation of solar cells from China citing unfair competition. Engineering and other IP was stolen and coincidentally a Chinese solar cell manufacturer brought a PERC solar array to the market 18 months before they were expected to do so.

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Aug
10

What is Microsoft Bookings all about?

Like many small businesses, your business probably relies on scheduling appointments with clients in order to keep track of things. You’re also probably aware that this can take up a lot of time and is open to human error. Sending emails back and forth, endless phone conversations and reminders can take a lot of time out of the already busy day for the average SME.

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Aug
01

The Advantages of Outsourcing (Part 2)

Five more reasons to outsource

In this week’s blog we’re bringing you the second part in our series on ‘The Advantages of Outsourcing’. Today we’re looking at five more important benefits that outsourcing can bring your business. Let's get straight to it!

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Jul
27

Supply Chain Risk - what you need to know

Wake up call

It may surprise you that up to 80% of IT security breaches may originate in the supply chain. Some of the most high-profile hacks were at Target, Home Depot, Sony, Sears and JP Morgan Chase. The scale of the hacks are staggering. The Home Depot hack involved the compromisation of 65 million customer accounts and JP Morgan Chase had an impact on 7 million businesses. Perhaps the most interesting was Target, not only did the hackers gain access to the personal information of some 70 million customers but the manner in which they did so is illuminating. They breeched security by stealing network credentials from Fazio Mechanical Services, a provider of heating, ventilation and air conditioning (HVAC). How did they steal them? By stealing credentials from a supplier to Fazio. So at two removes Target was compromised through its supply chain. The other noteworthy point was that this was a HVAC supplier, what could have been stolen if it was a firm of external auditors doing work in Target, or a management consultancy – a corporation the size of Target surely had a few management consultants working on something at any one time. Or even more lethal, the law firm(s) used by Target.

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Jul
18

Dial-Tone Options in Microsoft Teams

Game-changer 

A few weeks ago we discussed the game-changing Microsoft Teams and it’s many benefits for the modern workplace. This week we’re looking at the recent announcement from Microsoft that Direct Routing will be made available for all Office 365 customers.

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Jul
13

Virtuoso is Awarded G-Cloud 10 Status

G-Cloud 10 

In this week’s blog we’re delighted to announce that Virtuoso have been awarded G-Cloud 10 status for SenseTo and Antenno. Proven in Asia Pac these products we launched to the UK market at the Public Sector Show in June to drive Digital Transformation for Councils.

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Jul
04

Cyber security lessons for Law Firms

Why it's so important

For law firms the safety and security of their own and clients’ data is not only a legal and compliance requirement, it is also essential to their growth - and even survival. You only need to think of the recent  ‘Panama Papers’ hacking news story at the law firm Mossack Fonesca, which earlier this year announced it would cease trading, to appreciate just how important it is.

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Jun
27

Office 365 has raised the game and here’s why (Pt.2)

Part 2 – Microsoft Planner

A few weeks back we took a closer look at Microsoft’s group chat tool, Teams. This week, we’re turning our attention to Microsoft Planner which has been designed to be a user-friendly, collaborative and highly visual task management tool.

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Jun
20

The Advantages of Outsourcing (Part 1)

It’s no secret that contracting with an outside party to take care of certain tasks instead of hiring new employees is becoming more widespread in the modern business paradigm. Today we’re talking about outsourcing. The reason more and more businesses are getting on this bandwagon is that and it can help your business grow and save money when it's done right. This blog is the first in a series of articles to highlight the many advantages of building outsourced resources into your business model.

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Jun
14

Modernising the legal workplace

Anyone working within or for the legal sector know that legal professionals today are under a lot of pressure to be more responsive, more efficient and more cost-effective. This is all set against a backdrop of rising security threats and more technology options than ever before.

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Jun
06

Office 365 has raised the game and here is why

Part I – Microsoft Teams

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May
31

Virtuoso launch Local Government IoT platform and Mobile Citizen Engagement Solution

PSS-LDN-2018

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May
25

Microsoft’s commitment to GDPR

Today (Friday 25th May), is the day when the European Union’s General Data Protection Regulation — better known as GDPR — officially takes effect. Its effects have been far reaching and you’ve no doubt been bombarded with emails from services and products you use or own because of it.

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May
16

10 Free Microsoft Apps and Tools to Boost Productivity

As our lives get busier, we’re all looking for ways to boost our productivity. The good news is that there are an abundance of apps and tools out there to help you increase your productivity. From to-do list apps to note-taking tools, browser extensions to image storage, Microsoft has got it covered and sometimes you just need a point in the right direction to discover these handy time-savers at your fingertips.

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May
09

8 ways to improve Community Engagement in Local Government

Community Engagement is a very visible and effective step on the path of digital transformation. Communities need personalised, targeted communications in order for them to feel that they are getting value from their council on the services they care about. With so many places where people can find information it is becoming harder to cross the digital divide. Because of the sheer diversity of available communication channels, it is easy for communities to feel disengaged because they just don’t know where to look.

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May
03

GDPR & Virtuoso

Posted by Greg McCallum in GDPR

On 25th May 2018, the European Union’s new General Data Protection Regulation (known as GDPR) takes effect. GDPR regulates the governance of personal data for European Union (EU) citizens with an emphasis on data security and privacy.

At Virtuoso, we take data privacy very seriously and are proud to announce that our systems and processes are GDPR compliant.

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Tags: #GDPR

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