Blog

News, opinions and updates from the Virtuoso team.

Feb
27

How to implement the right solution for your business

So, you’ve decided that moving your on-premises content to the cloud is the right solution for your business. But what comes next?

Whether you’re hoping to go all in on Office 365 or go hybrid, you want to make sure your business makes the most informed decisions and doesn’t rush the migration process. A stress-free Office 365 implementation is a significant project and takes careful planning, prudent decision-making and time.

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Nov
21

The Advantages of Outsourcing (Part 2)

Five more reasons to outsource

In this week’s blog we’re bringing you the second part in our series on ‘The Advantages of Outsourcing’. Today we’re looking at five more important benefits that outsourcing can bring your business. Let's get straight to it!

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Aug
10

What is Microsoft Bookings all about?

Like many small businesses, your business probably relies on scheduling appointments with clients in order to keep track of things. You’re also probably aware that this can take up a lot of time and is open to human error. Sending emails back and forth, endless phone conversations and reminders can take a lot of time out of the already busy day for the average SME.

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Jul
27

Supply Chain Risk - what you need to know

Wake up call

It may surprise you that up to 80% of IT security breaches may originate in the supply chain. Some of the most high-profile hacks were at Target, Home Depot, Sony, Sears and JP Morgan Chase. The scale of the hacks are staggering. The Home Depot hack involved the compromisation of 65 million customer accounts and JP Morgan Chase had an impact on 7 million businesses. Perhaps the most interesting was Target, not only did the hackers gain access to the personal information of some 70 million customers but the manner in which they did so is illuminating. They breeched security by stealing network credentials from Fazio Mechanical Services, a provider of heating, ventilation and air conditioning (HVAC). How did they steal them? By stealing credentials from a supplier to Fazio. So at two removes Target was compromised through its supply chain. The other noteworthy point was that this was a HVAC supplier, what could have been stolen if it was a firm of external auditors doing work in Target, or a management consultancy – a corporation the size of Target surely had a few management consultants working on something at any one time. Or even more lethal, the law firm(s) used by Target.

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Jul
18

Dial-Tone Options in Microsoft Teams

Game-changer 

A few weeks ago we discussed the game-changing Microsoft Teams and it’s many benefits for the modern workplace. This week we’re looking at the recent announcement from Microsoft that Direct Routing will be made available for all Office 365 customers.

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Jul
13

Virtuoso is Awarded G-Cloud 10 Status

G-Cloud 10 

In this week’s blog we’re delighted to announce that Virtuoso have been awarded G-Cloud 10 status for SenseTo and Antenno. Proven in Asia Pac these products we launched to the UK market at the Public Sector Show in June to drive Digital Transformation for Councils.

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Jul
04

Cyber security lessons for Law Firms

Why it's so important

For law firms the safety and security of their own and clients’ data is not only a legal and compliance requirement, it is also essential to their growth - and even survival. You only need to think of the recent  ‘Panama Papers’ hacking news story at the law firm Mossack Fonesca, which earlier this year announced it would cease trading, to appreciate just how important it is.

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Jun
27

Office 365 has raised the game and here’s why (Pt.2)

Part 2 – Microsoft Planner

A few weeks back we took a closer look at Microsoft’s group chat tool, Teams. This week, we’re turning our attention to Microsoft Planner which has been designed to be a user-friendly, collaborative and highly visual task management tool.

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May
25

Microsoft’s commitment to GDPR

Today (Friday 25th May), is the day when the European Union’s General Data Protection Regulation — better known as GDPR — officially takes effect. Its effects have been far reaching and you’ve no doubt been bombarded with emails from services and products you use or own because of it.

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Apr
16

In good company

 Virtuoso is delighted to announce that we have become a Corporate Partner of the Royal Aeronautical Society, the world’s only professional body dedicated to aerospace.

Founded in 1866 and with its HQ in Mayfair the Society promotes the highest professional standards and provides a central forum for sharing knowledge.  This is one of the reasons why Virtuoso, a much younger organisation but with a similar approach to standards and knowledge, decided to become a Corporate Partner.

Other considerations are the many briefings (open only to Corporate Partners) with a wide range of speakers and topics as well as the excellent networking opportunities these offer to our clients. The quality and range of meeting rooms and hospitality gives Virtuoso the opportunity to host customer meetings in the heart of Mayfair in surroundings that contribute to every discussion.

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Jan
15

Three Steps To Fix IT Management for SMEs

Small-to-medium-sized enterprises (SMEs) tend to have a more difficult time managing IT than larger enterprises. Despite being as technology dependent as larger enterprises, SMEs have tighter budgets and fewer resources to devote to IT management. This leads to a more reactive “break-fix” approach to their technology that never does any smaller company or organisation any good.  In this blog, I'll take you through three practical steps to help you better manage your technology.

Here’s what break fix most often leads to. If the burden rests on the shoulders of hourly or salaried in-house IT support, and they’re too busy putting out fires all day, then their skills and talents are essentially wasted.

If there is no in-house tech support, and many smaller companies and organisations don’t have even one onsite “IT guy”, SMEs are commonly taken for a ride by some of the more unscrupulous on-call IT consultants.

Although “If it ain’t broke, don’t fix it” is a popular saying, it should never be applied to the management of business technology. The cost of downtime can crush any barely surviving small business. The combined impact of lost revenue, lost productivity, and lost brand reputation is a severe hit that many SMEs aren’t built to withstand. 

It pays to be proactive, not a reactive about technology. This requires a cultural shift from how IT has commonly been handled in the past. Say goodbye to manual, yet necessary, processes and hello to a better way for businesses to meet their technology needs - a smarter and more cost-efficient way.

Three Steps To Better Manage Your Business Technology

Be Proactive

More often than not, it’s the things that aren’t caught early on that turn into costly business disruptions. For instance, many of the hardware, software, and application failures that cause downtime occurrences are preventable; they’re just not detected and addressed early enough. 

SMEs today have the advantage of using a Remote Monitoring and Management (RMM) tool to help their existing in-house support staff get a grip on their workload.

A RMM tool, combined with an outsourced 24/7 Network Operations Centre (NOC), monitors your technology all day and all through the night via one comprehensive interface that is even accessible with a mobile device. This kind of around the clock monitoring transforms technology management. Problems can be nipped in the bud with an alert and prompt ticket resolution before they turn into major issues that disrupt day-to-day operations.

Automate/Schedule Mundane Tasks

Free the in-house support staff from everyday manual maintenance and monitoring by automating a broad range of IT security and monitoring tasks.

Get More From Your In-House Team

If you have any in-house IT support, you’ve likely hired some incredibly skilled and talented people who would be more worthy contributors to your company or organisation if they weren’t always so tied up fixing things and performing monotonous tasks.

With RMM and NOC solutions, SMEs can put these individuals to work on projects that matter. They are freed-up to work on concepts, strategies, and application development that better serve your customers, employees, and suppliers, truly giving business a competitive advantage.

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