Virtuoso EliteSupport is a comprehensive IT support service for small to medium sized business. As businesses become increasingly dependent on IT,  EliteSupport allows business owners and employees to focus on their core functions.

We assume the day-to-day tasks of your operations and delivery, with a strong focus on rigorous quality and operational excellence, so you can focus on your core business. Our IT outsourcing solution makes your business more agile and innovative by reducing operating costs and risks while improving efficiencies. 

 

Features

Included

Technical Support

Unlimited Remote Support (Business Hours)
24x7x365 Rapid Response Telephone Support
Remote Issue troubleshooting and remediation
Direct access to Certified Microsoft, Citrix, VMware, Cisco & Apple Engineers
Guaranteed Response Times (Respond, Plan)
Onsite support included

Monitoring & Management

24x7x365 Remote Availability Monitoring & Reporting
Alert Management & escalation (Business Hours)
Alert Management & escalation (24x7x365)
Server documentation via online portal
Server OS patching and updates
Server Application patching and updates*
Daily Backup Check*

Service Management

Dedicated Technical Account Manager
Automated Monthly Service Reporting
Online System and Network Documentation
Configuration Management
Named Service Delivery Manager
Quarterly Service Review Meetings
Change Management with Customer Approval workflow