our solutions

it support services

overview

What is IT Support Services?

When you outsource your IT to a trusted partner, they assume responsibility for ensuring that the day-to-day tasks are taken care of so you can focus on your core business. Our IT support solution makes your business more agile and innovative by reducing operating costs and risks while improving efficiencies.

Years experience in Managed Services

0+

Years experience in Managed Services
Microsoft Certified experts

0+

Microsoft Certified experts
Microsoft Infrastructure & Cloud Competencies

0

Microsoft Infrastructure & Cloud Competencies
Locations, Global reach

0

Locations, Global reach
Service desk

024/7

Service desk

Our IT Support solutions will help your business get the most out of technology. Let’s get started

Services

Comprehensive IT services include

  • Orion_telephone-operator

    Service desk

    Virtuoso’s 24/7 support is about maximising service efficiency, resolving problems and driving continuous service improvement.

  • design-1540_e54e4b50-3142-4756-935a-e553a40d05be

    Intelligent toolset

    Our solution includes a state-of-the-art intelligent toolset, enabling our team to protect, monitor, manage, automate and proactively fix issues with your technology.

  • Orion_share

    Supplier escalation

    We really get to know your company, and manage your 3rd party support relationships on your behalf.  This ensures your staff have the support they need, when they need it without being a burden on your internal teams.

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    Infrastructure

    Whether your IT infrastructure is in the cloud or on-premise we ensure it’s always optimised to support the applications that your business demands.

  • router-1807_1dd4a062-12ac-4dfc-abf4-dc4d29551952

    Network Management

    Cloud services are network dependent, which is why Virtuoso’s network management and monitoring services have become critical to IT.

  • Orion_shield-security

    Endpoint security

    Client and server endpoints are centrally managed and continually monitored, ensuring security and stability while maximising uptime and employee productivity.

Benefits

Our services provide a unique range of benefits

  • Control IT Costs

    You can scale your IT Costs according to your requirements and only pay for what you need. Whether that be increasing or decreasing staff, or IT project work.

  • Trusted IT adviser

    Through our regular quarterly business reviews, we will oversee your IT roadmap ensuring your technology investments are paying dividends to your business.

  • Economies of scale

    As your business grows, it’s technology and support requirements will grow, too. When you use a managed IT service you can scale your business up or down, on-demand.

  • Increased efficiency

    You’ll have your IT needs outsourced to a team of IT experts, ensuring devices are secure and configured for optimal performance.  Users will have access to the apps they need to stay productive.

  • Lower Risk

    By outsourcing your technology support to an experienced and certified Managed IT Service company, you lower the risk associated with downtime and lost productivity.

Every business is a technology business, let’s explore your potential together Let’s get started

Virtuoso has brought our overseas offices closer together. By simplifying company-wide communication and collaboration, our company culture is stronger than ever.
Lisa Woollard, Danos Associates
Pricing and Plan

1 monthly fee for all IT services. No unpredictable surprises

EssentialSupport

Designed for businesses with basic IT security requirements
Call for Pricing
Pricing is based on managed users
  • All EssentialSupport services include:
  • 24/7 system monitoring
  • Patch management
  • Monthly Reporting
  • Quarterly Business Review

EliteSupport

A fully comprehensive plan for any business size or needs.
Call for Pricing
Pricing is based on managed users
  • All EliteSupport services include:
  • Unlimited 24x7x365 Remote & Onsite Support
  • Device Management
  • Hub365 IT Support Portal
  • Warranty Management
  • 3rd Party Support Escalation
  • Cloud Application Management
  • Quarterly Business Review
  • Dedicated Account Manager

Bespoke

A bespoke service tailored specifically to business needs..
Call for Pricing
Pricing is based on managed users
  • Bespoke services can include:
  • Custom Service Level Agreements
  • Bespoke Reporting
  • Vendor management
  • Virtual CIO (vCIO)
  • Regular onsite visits
  • Security Operations Management
  • Custom Application Support