our solutions

managed it services

overview

What is Managed IT Services?

IT has rapidly evolved into a complex yet mission critical business function.  Today, much of the in-house capability and budget is allocated to operational and maintenance activities.  These lights-on activities often drain on internal resources and prevents your IT staff from pursuing more strategic endeavours.

We offer a selective Managed IT model, providing our clients with access to a wide portfolio of world class IT skills, products and services.

With the skills to design, implement and support server, desktop, storage and network environments we manage infrastructure through an ITIL based best practice framework. We assume the day-to-day tasks of your operations and delivery, with a strong focus on rigorous IT governance, quality and operational excellence.

Our Managed IT solution makes your business more agile and innovative by reducing operating costs and risks while improving efficiencies.

Services

Our management capability includes

  • cloud-4326_5beb4b35-3d0b-4642-bd47-7749293c04d7

    Cloud Services

    Azure, Office365, Enterprise Mobility Suite, Amazon AWS.

  • server-1861_db4b4f0b-3be0-4dcf-b9ec-d5de148046f8

    Server & Private Cloud

    VMware, Hyper-V, System Centre Suite, VCloud.

  • code-1755_b4bdd44e-795c-4152-b702-1d7819af809e

    Infrastructure Automation & DevOps

    Microsoft System Center Suite, VMware  vCloud Suite.

  • database-1843_77800856-e236-42e7-918b-e720fbd7fd05

    Storage / SAN Environments

    Dell, EMC, NetApp, Nimble, Nutanix.

  • network-1877_42ca3914-9746-4843-b72a-b3f8a7224696

    Network Environments

    Switching, Firewall, Routing, Cisco, Palo Alto, Juniper, Meraki.

  • iphone-1823_671338ae-0ce2-4bae-9407-1dc833b2c8b8

    Mobile Device Management

    Microsoft Intune, MobileIron, VMware Airwatch.

What we support

Technology we support

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vmware logo grey
citrix partner
ciksco logo blue
dell emc logo
HP logo transaparent
Why us?

Why choose Virtuoso for Managed IT Services

  • 24x7x365 Availability

    Our team are always on-hand to support your users through technical issues and requests via Phone, email or Live Chat. 24 hours a day, 7 days a week. 365 days a year.

  • Certified, experienced engineers

    Our Network Operations Centre is tightly integrated into our platform team, a group of highly experienced and dedicated team of engineers. All staff are trained to industry recognised standards, ensuring that all calls are dealt with efficiently and professionally.

  • ITIL-based processes backed by guaranteed SLA’s

    We know how important it is to have immediate access to help when you need it. Which is why we measure and guarantee the time it takes for our engineers to respond and resolve technical issues and service requests.

  • Intelligent Toolset

    Our remote management platform is a comprehensive and intelligent toolset that enables our team to monitor and manage devices, automate our maintenance and remediation processes, proactively fix issues on desktops, laptops, physical and virtual machines and cloud platforms, automate patch deployments and other routine infrastructure management tasks.

  • Service Reporting & Documentation

    Measurement and reporting is a fundamental part of any well-run IT service. Our reporting and business intelligence platform plugs into our key operational systems and provides customers with deep insights and visibility through comprehensive automated reporting and live service dashboards.

  • Dedicated Service Delivery Manager

    Every customer has a dedicated Service Delivery Manager who is the customer advocate within our support organisation. They ensure we exceed our customers’ expectations at every turn, ensuring our services are providing business value and successful outcomes for our customers.

Every business is a technology business, let’s explore your potential together Let’s get started

“Virtuoso plays a key role in the support of Save The Children’s global IT operations. Their technical depth and flexible approach makes them a pleasure to work with and I would happily recommend them.”
Antony Gardner, Save the Children International