IT Outsourcing

The Challenge

IT has rapidly evolved into a complex yet mission critical business function.  Today, much of the in-house capability and budget is allocated to operational and maintenance activities.  These lights-on activities often drain on internal resources and prevents your IT staff from pursuing more strategic endeavours.


Our Approach

We offer a selective IT outsourcing model, providing our clients with access to a wide portfolio of world class IT skills, products and services.  

With the skills to design, implement and support server, desktop, storage and network environments we manage infrastructure through an ITIL based best practice framework. We assume the day-to-day tasks of your operations and delivery, with a strong focus on rigorous IT governance, quality and operational excellence.

Our IT outsourcing solution makes your business more agile and innovative by reducing operating costs and risks while improving efficiencies.


Our Capability

Virtuoso Managed Services have a wealth of experience and capability managing complex IT infrastructure environments. We typically manage the following components for our customers:

  • Cloud Services (Azure, Office365, Enterprise Mobility Suite, Amazon AWS)
  • Server / Private Cloud (VMware, Hyper-V, System Centre Suite, VCloud)
  • Infrastructure DevOps (System Centre Orchastrator)
  • Storage / SAN Environments
  • Network environments (Switching / Firewall / Routing)
  • End User Computing (System Centre Configuration Manager, App-V, Citrix Workspace, Vmware Horizon)
  • Mobile Device Management (Intune, MobileIron, Airwatch)

Features

Included

Technical Support

Unlimited Remote Support (Business Hours)
24x7x365 Rapid Response Telephone Support
Remote Issue troubleshooting and remediation
Direct access to Certified Microsoft, Citrix, VMware, Cisco & Apple Engineers
Guaranteed Response Times (Respond, Plan)
Onsite support included (London Only)

Monitoring & Management

24x7x365 Remote Availability Monitoring & Reporting
Alert Management & escalation (Business Hours)
Alert Management & escalation (24x7x365)
Server documentation via online portal
Server OS patching and updates
Server Application patching and updates*
Daily Backup Check*

Service Management

Dedicated Technical Account Manager
Automated Monthly Service Reporting
Online System and Network Documentation
Configuration Management
Bespoke Service Level Agreement (SLA)
Named Service Delivery Manager
Monthly Service Review Meetings
Change Management with Customer Approval workflow