Service Desk

The Challenge

The Service Desk is at the heart of a well-run IT service organisation – getting the right mix of process, people and technology is often a task which will take many organisations years to fully reach, if ever.  So often, when service levels and user perception are just reaching acceptable levels key staff will leave, infrastructure and BAU project’s will interfere and management systems will become outdated.

Our Approach

Virtuoso provide a flexible and capable Service Desk outsourcing model, enabling organisations to offload the 1st line component of their IT service.  By choosing Virtuoso, our customers gain instant access to our proven ITIL based service management process and platforms - our professional and certified analysts integrate seamlessly into your technical organisation.  Your dedicated Service Delivery Manager will work with your teams to optimise and improve your IT service model.

Our Capability

We employ a team of IT professionals dedicated to delivering the very best service levels to our customers.

  • London-based Service Desk
  • Dedicated Service Delivery Manager
  • Flexible system / platform approach
  • Certified Service Desk Analysts
  • Guaranteed, financially backed response SLA’s
  • Comprehensive service reporting
  • 24x7x365 capability available