Overview

Danos Associates is a recruitment firm providing specialist recruitment services to the Financial sector.. With an unparalleled talent network, they provide experienced, top quality professionals in the Compliance, Risk and Legal sectors throughout the Americas, EMEA and APAC.

Client:
Danos Associates
Industry:
Recruitment
Services:
IT Consultancy, Cloud Computing and IT Support
Web:
www.danosassociates.com

Challenge

Danos Associates provide recruitment services to the Financial Sector, specialising in Legal, Risk and Compliance roles. With offices in London, New York, Hong Kong and Singapore, their global operation places candidates in the US, Europe and Asia.

Before Virtuoso, Danos had their IT supported on an ad hoc basis, paying per-hour for support when it was required. Danos wanted to replace this service with fully-managed IT support model, thereby enabling unlimited support to all users in the business.

Danos also took this opportunity to evaluate the core IT services in place within the business. Core services, such as email and file, then sat within separate platforms, leading to increased admin overhead and a lack of integration between systems.

“Virtuoso helped us evaluate the move from ad hoc IT support to fully-managed IT. Unlimited IT support became essential to staff autonomy in our growing teams. They also took the time to understand the existing issues we were facing, such as intermittent file synchronization.”Lisa Wollard, Global Operations Manager

Solution

Virtuoso reviewed the existing IT issues at Danos, as well as the user behaviors, such as the need to collaborate live across multiple time zones.

Virtuoso recommended that Danos migrate email, file and collaboration services to Microsoft’s Office 365 platform, enabling an integrated experience for all users. The Office 365 platform would be underpinned by Virtuoso’s EliteSupport service, ensuring all devices within the business were kept updated and providing users in all regions with access to 24/7 support.

 “Virtuoso made Office 365 easy to understand and we could quickly see how migrating to the Microsoft cloud would address a number of known objectives. Coupled with the unlimited IT support service, we were keen to get these changes made within our business – but we were cautious about any disruption.”Lisa Woollard, Global Operations Manager

Virtuoso implemented EliteSupport before migrating any core IT services. Working this way, Virtuoso could properly validate all prerequisites were in met, and therefore guarantee a smooth experience in the migration to Office 365. Following a combination of Microsoft best practices and proven Virtuoso methodologies, the implementation of both EliteSupport and Office 365 went ahead without a hitch.

Results

Following the implementation of EliteSupport, Danos were reassured that their IT was being fully managed, in terms of user support, device management and technology advice. Plus, the migration to Office 365 enabled vital functionality across the business.

“Virtuoso has brought our overseas offices closer together. By simplifying company-wide communication and collaboration, our company culture is stronger than ever.”Lisa Wollard, Global Operations Manager